Privacy policy
Who are we
When we refer to 'we’ (or 'our’ or 'us’), that means Heavins Hardware Centre Ltd. Heavins Hardware Centre Ltd is our legal company name but we are trading as Topline Heavins & Euronics. To keep things simple, we will use our trading name 'Topline Heavins & Euronics' throughout this Privacy Notice.. Topline Heavins & Euronics is based in Ireland.
Privacy notice overview
This Privacy Notice describes how and why we, as Data Controller, obtain, store and process personal data. 'Personal data’ means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. We commit to processing your personal data fairly, lawfully, and transparently. In the spirit of data privacy principles, we will only collect and use your personal data for the following purposes, to:
● Provide our services
● Improve our services
● Make our marketing more relevant
● Meet our legal responsibilities
Please do not hesitate to contact us if you have questions in addition to the information provided in this Privacy Notice at info@heavins.ie.
The personal data we collect
Depending on the type and level of engagement you have with us, we may collect the following categories of personal data:
● Identifying and Demographic Information: such as your full name, date of birth, email address and phone number (if provided)
● Billing Information: such as payment preferences, address, bank account details (if provided)
● Communications: such as a records of our interactions with you using one or multiple of the following; direct messages, emails, posts, phone conversations
● User Feedback: while using our services, occasionally you may be asked to provide feedback. Providing this feedback is entirely optional.
When you visit our website, we collect technical data such as:
● Usage data: (if permitted) we collect certain information related to your device, such as your device’s IP address, what pages your device visited, and the time that your device visited our website (for more information please see 'Our Use of Analytics' section)
● Cookies: (if permitted) your IP Address and other information provided to us by cookies (for more information please see our Cookies Policy)
● Video Recordings: such as CCTV footage in any of our physical premises. Please contact us at info@heavins.ie for more information on our data retention policy for CCTV footage.
Children
While our services are designed for a general audience, we will not knowingly collect any data from children under the age of 16 or sell products to children. If you are under the age of 16, you are not permitted to use or submit your data to the website.
How we collect your data
We may collect your personal data in one of the following ways:
● When you create an account with us
● When you provide additional information directly into our products and services
● When you visit our website
● When you express an interest to use our services
● When you contact us for service related queries
● When you engage with us on social media
● When you review our services
● When you interact with our website (see our Cookies Policy for more details)
● When you apply for an employment vacancy with us
● When you subscribe to our newsletter or blog
● When you contact us with queries using our website chatbot
● When you buy products/services using our online checkout
We may also receive data about you from various third parties, including:
● Technical data from analytics providers. Please see further information in the section entitled 'Our Use of Analytics'
● Technical data from our website and cookies providers. Please see further information in the section entitled 'Our Use of Cookies'
● Contact and/or transactional data from our trusted third party providers. Please see further information in the section entitled 'How We Share Your Data'
How we use your personal data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. We will only collect personal data from you when:
● We have your consent to do so, or
● We need your personal data to perform a contract with you, or
● We are pursuing our legitimate interests in a way that you might reasonably expect to be a part of running our business and that does not significantly impact your interests, rights, and freedoms. For example, communicating with you if we have a sufficient legal ground based on the e-marketing laws in your country
● We have a legal obligation to collect or disclose personal data from you (for example, in suspected instances of fraud we may need to give personal data to relevant government bodies).
Why we process your personal data
We process your personal data in order to fulfil any of the activities below:
● Setting up an account with us (Legal basis: Performance of a contract)
● Providing, operating, and maintaining our services (Legal basis: Performance of a contract)
● Providing marketing communications to existing customers or subscribed users (Legal basis: Consent or Legitimate Interest)
● Processing and completing transactions, and sending related information, including transaction confirmations and invoices (Legal basis: Performance of a contract)
● Managing our customers’ use of our services, responding to enquiries and comments, and providing customer service and support (Legal basis: Performance of a contract or Legitimate Interest)
● Sending customers technical alerts, updates, security notifications, and administrative communications (Legal basis: Performance of a contract)
● Analytics to improve our website, products, services, and features for a better user experience. (Legal basis: Legitimate Interest or Consent - see the "Our Use of Analytics" section for more information)
● Investigating and preventing fraudulent activities, unauthorised access to our services, and other illegal activities (Legal basis: Legal Obligation)
● Email marketing: Where we have a legal basis, we may send emails about our store, new products, and other updates (Legal basis: Legitimate Interest or Consent - see our “Marketing Preferences” section for more information).
● Text marketing: We may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. The website uses webhooks and cookies (with your consent) to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS (see our “Marketing Preferences” section for more information).
How we share your data
We sometimes share your personal data with our trusted categories of third parties we use to conduct our business. Our trusted categories of third parties include:
● Website provider
● Cloud service (SaaS) providers
● Social media providers
● Professional services providers (e.g., our lawyers, accountants, and insurance providers)
● E-marketing providers
● Advertising providers
● Recruitment partners
● Payment providers
As part of fraud monitoring and prevention, we may be legally required to share your personal data with government bodies and law enforcement. Please note that these bodies may retain a record of the information that we provide to them for this purpose.
Sale or Merger
We may share your personal information as part of a merger or acquisition. If Heavins is involved in a merger, financing, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets, or in the event of a liquidation, insolvency, bankruptcy, or receivership, we may share your information with that company before and after the transaction closes. In such a case, unless otherwise directed by applicable law, your information would remain subject to the terms of the applicable privacy policy in effect at the time of such transfer. You will be notified of any such changes in advance.
Marketing preferences
We may send you direct marketing communications, product information and promotional offers:
● If you have consented to receiving such communications from us
● If we have an existing business relationship with you and can rely on your implied consent
● If you are from a country where the laws permit us to send you such communications based on our legitimate interests, if you have bought a product or service from us, and have not opted out of receiving communications from us (for example the EEA or UK)
● If you are from a country where the laws permit us to send you such communications
The marketing communications we send will be in relation to our own products or services, your personal data will not be used for third-party direct marketing unless separate explicit consent has been collected for that or you are from a country where the laws permit such processing.
You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us at any time:
● You can unsubscribe by using the unsubscribe directions or link included in marketing communication from us; or
● You may withdraw your consent by contacting us by e-mail at info@heavins.ie
Customers located in certain regions, such as the EEA and UK, also have the right to object to their personal data being processed for direct marketing purposes at any time. If you would like to object you can contact us by e-mail at info@heavins.ie
We will process all requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.
Our use of cookies
Our website uses cookies. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. You can accept or reject cookies by clicking on the cookie consent banner on our website. For detailed information on the cookies which we use and the reasons why we use them, please refer to our Cookie Policy on our website.
Our use of analytics
We use analytics to continuously enhance our website, products, services, and features, ensuring an improved user experience. To achieve this, we rely on third-party tools and services that provide valuable insights and analysis of user behavior.
These third-party tools help us collect information automatically when you visit our website (where we have a legal basis to do so). The data includes details such as device type, browser, IP address, pages visited, and the date and time of your visit. By analyzing this information, we gain valuable insights into user preferences, interactions, and usage patterns. Through the use of these analytics tools, we can optimize website performance, personalize content, and enhance our offerings to better meet customer expectations.
For example, where users have accepted cookies, we enhance our marketing efforts using Klaviyo's segmentation feature. This allows us to segment our customer base and create targeted marketing campaigns. We categorize customers based on their preferences, behaviors, and purchase history, ensuring that we send personalized and relevant content to individuals (where we have a legal basis to do so). The information used for segmentation may include but is not limited to email addresses, browsing activity on our website, product preferences, order history, and demographic data. This enables us to provide tailored promotions, discounts, and product recommendations, increasing the overall shopping experience for our customers.
Our use of targeted advertising
We use targeted advertising tools to advertise our services, including (but not limited to):
● Google Analytics
● Facebook (including Instagram)
● TikTok
● Google Ads
We use these tools to deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided.
If you would like any further information about the data collected by these third parties or would like to opt-out of targeted advertising, please contact us on info@heavins.ie.
Links to other websites and third parties
Our website may include links to social media platforms and other websites. If you follow a link to any of these platforms or websites, please note that they their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their platforms or websites.
Securing your data
The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.
We have put in place physical, electronic and managerial security procedures in the storage and disclosure of your personal data to protect it against accidental loss, destruction or damage. Nevertheless, any data transmission over the internet or by any other means can never be fully secure, such is the character of the internet, and provision of personal data by you to us is at your own risk. We take all reasonable measures to protect your personal data by putting appropriate technical and operational security measures in place.
When we disclose your personal data to trusted third parties (for the purposes set out in this Privacy Notice and our list of Data Sub-Processors), we require all third parties to have appropriate technical and operational security measures in place to protect your personal data, and we work with them to ensure that your data privacy rights are respected. Where your personal data is shared with a third party, it must only be used for the purposes for which it was supplied.
In the unfortunate event of a personal data breach, we will notify you and any applicable data protection authority when we are legally required to do so.
Retaining your data
We will not keep your personal data for longer than is necessary and when we no longer need to keep it, we will securely destroy, delete or anonymise it in line with our Data Retention policy.
Having obtained your consent (or other legal basis) to contact you, we will retain your personal data for marketing and analysis purposes until you withdraw your consent or unsubscribe. If you choose to withdraw your consent or unsubscribe from marketing, we will delete your personal data from our systems, unless we have another legal basis to retain it, which may include performance of our contract with you or to maintain your contact details on an 'unsubscribed list' to ensure we do not send you further communications.
We may need to retain your personal data to satisfy our legal obligations, to deal with complaints and queries, in order to resolve, litigate or defend a dispute and to prevent fraud and abuse.
Data transfers
Our servers are located in the European Union. However, the personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of our services to you. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice. Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA – info@heavins.ie
Your rights and our commitment to you
You have rights under data privacy laws and Topline Heavins & Euronics is committed to you being able to freely exercise your Rights. Where possible, we have incorporated automated tools on our website that enable you to facilitate your rights in real-time. You are not required to pay any charge for exercising your rights. Your rights include, under certain circumstances, the right to:
Be informed: you have the right to be informed if and how your personal data is being processed.
Access, rectification, or erasure: you have the right of access to personal data we hold about you in our records. You are also entitled to have your personal data corrected if it is inaccurate, or to have it erased if we do not have a legitimate reason for retaining your data.
To request data portability: for personal data which you have provided to a controller, where processing was based on your consent, or where processing is done by automated means, you have the right to obtain a digital copy of your personal data, request the transfer of your personal data to another company or request to move your data from one IT system to another in a safe and secure way.
To request restriction of processing: you have the right to restrict the processing of your personal data where you are contesting the accuracy of that information, you have objected to processing (as described below), or where the processing is unlawful. Where processing is restricted, we are may need to retain sufficient information about you to ensure that the restriction is respected in future.
To object to automated decision-making including profiling: you have the right not to be the subject of any automated decision-making or profiling by us.
To withdraw consent: in cases where we are relying on your consent for the processing of your personal data, you have the right to withdraw your consent at any time. In respect of the e-marketing we conduct, an unsubscribe option is included with every e-marketing communication we send.
To object to processing: where your personal data is being processed based on the legitimate interests of a data controller or third party, you have the right to object to that processing.
To complain to the relevant supervisory authority: should you have any concerns or complaints regarding the way in which we process your data, you also have the right to make a complaint to the relevant European Supervisory Authority. We would, however, appreciate the chance to deal with your concerns before you approach a Supervisory Authority, so please do contact us in the first instance info@heavins.ie. The contact details of European Supervisory Authorities can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members_en
Cookies Preferences: you can accept or reject cookies by adjusting your web browser controls. Please consult our Cookie Policy for more information about our use of cookies on the website and how to accept and reject them.
Changes to this privacy notice
We may update this privacy notice from time to time and we will inform all our paying customers and users subscribed to receive communications from us of any changes.
How to contact us
We welcome feedback and are happy to answer any questions you may have about your data. You can contact us at:
Email: info@heavins.ie
This notice was most recently updated: 25th May, 2024